SHIPPING & RETURNS
SHIPPING POLICY
We ship worldwide at a reasonable and convenient fee. Insurance is included to the following countries and regions - USA, Canada, Western Europe , Australia , Singapore and Hong Kong. You may be liable for any import costs in your country. Please read the detailed shipping breakdown below.
All our orders ship from either South Africa or the United Kingdom.
Insurance is included to the following countries and regions - USA, Canada, Western Europe , Australia , Singapore and Hong Kong.
The buyer must ensure that they are able to receive the delivery in person and that their address and contact details are provided correctly and in detail. Our liability on insured orders ends when the above details are not provided correctly which results in a partial or total loss of shipment. Additional customs and excise costs may be charged by your country on arrival of your package. These costs would include possible duties and value added tax. Please check with your border or customs control for details of such charges. The price quoted on our website does not include and duties or taxes that your customs office may charge you. All prices quoted on our International .com website do not include UK VAT as orders will be for export out of the UK only. UK customers, please use our UK website for ordering www.claytondelville.co.uk
RETURN & EXCHANGE POLICY
Order Cancellation Due To Error
Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction. Where your credit card has been charged, we will refund your credit card within 7 workings days for the total amount debited.
Almost every product order is made up specifically for you. Size, metal and/or gemstone requirements are unique and therefore cannot be cancelled. However we are flexible in offering minor corrections, size changes or alterations for free or at reduced fee. This is to be determined on a case by case basis and entirely at our sole discretion. Any shipping charges at this point are at the buyers cost.
​
Product Returns
We undertake to exchange or repair any product delivered to you that is faulty. If you wish to return a faulty product, you must notify us through our “contact us” page or by email. If we are unable to replace or exchange returned goods within 30 working days of return, we undertake to reimburse you for the amount initially debited/paid for the purchase including packaging and postage charges.
​
Any product returned due the client ordering the incorrect product, change of mind or any other reason that is not a breach by us of our terms and conditions of sale. Almost every product order is made up specifically for you. Size, metal and/or gemstone requirements are unique and therefore cannot be cancelled. However we are flexible in offering minor corrections, size changes or alterations for free or at reduced fee. This is to be determined on a case by case basis and entirely at our sole discretion. Any shipping charges at this point are at the buyers cost.
​
Under no circumstances will a used product or a product in opened packaging
be returned if it is not deemed to be faulty or falsely represented.
Once you have notified us through our website that you wish to return
faulty, damaged or undamaged product, you may return the product
to us as instructed by us.
​
Refunds and returns are only processed once the return has been received by us and the product shows no signs of abuse or maloperation.